Frequently Asked Questions

Find answers to our most commonly asked questions below. If you can’t find what you’re looking for, don’t hesitate to contact us directly.

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💳 Payment-Related Questions

Q: What payment methods do you accept?

We accept a variety of convenient payment methods to ensure a smooth shopping experience. The following credit cards are welcome: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, we also support Apple Pay. When you reach the checkout page, simply enter your relevant card details, and rest assured that your payment will be processed securely.

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📏 Sizing-Related Questions

Q: How do I know what size to order?

Selecting the right size is crucial for a perfect fit. We highly recommend that you refer to the detailed size chart provided on each individual product page. This chart is specifically designed to help you make an informed decision based on your body measurements. If you still have any doubts or need further assistance, don’t hesitate to email our customer service team at support@fashyniq.com — they’ll be happy to guide you through the sizing process.

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📦 Order-Related Questions

Q: Can I cancel my order?

Yes, you have the option to cancel your order under certain conditions. If you decide to cancel before your item has been shipped from our warehouse, you are eligible for a full refund. This ensures that you are not charged for an item you no longer wish to purchase.

Q: Can I change my order after I place it?

We understand that sometimes you may want to make changes to your order. If you need to modify your order — such as changing the size, color, or quantity — please contact our customer service team as soon as possible at support@fashyniq.com. Please note that if the order has already been shipped, we will not be able to make any changes to it.

Q: How long will it take for my order to arrive?

The total delivery time is made up of two parts: order processing time and shipping time. Here’s a simple breakdown:

Q: Can I track my order?

Absolutely! Once your order has been shipped from our warehouse, we will send you an email containing a unique tracking number. You can use this to monitor the progress of your package in real-time and know exactly when to expect your items to arrive.

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🔄 Return and Refund-Related Questions

Q: Can I return my item if I am not satisfied with it?

We want you to be completely happy with your purchase. We accept returns within 30 days from the date of purchase, provided the following conditions are met:

• Items must be in their original condition with all labels still attached.
• If the return is due to our responsibility (e.g., wrong or damaged item), we will reimburse you for the shipping costs.
• If the return is initiated by you (e.g., change of mind), you will be responsible for the shipping costs.

For further assistance regarding returns, feel free to email support@fashyniq.com.

Q: How long does it take for a refund to be reflected in my account?

Once we receive the returned item and verify that it meets our return requirements, we will initiate the refund process. Due to varying processing times among different payment providers, it may take up to 7 business days for the refund to be fully processed and reflected in your account. We appreciate your patience during this time.

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Still Have Questions? Contact Us

If you have any other queries or concerns, please don’t hesitate to get in touch with us.