Fashyniq Refund Policy: Everything You Need to Know

We take immense pride in the quality of our women’s fashion products and maintain a rigorous quality-control process. However, if you encounter any issues after receiving your item, please feel free to email our customer service at support@fashyniq.com.

---

Return Policy

Return and Exchange Period

You are eligible to return or exchange items within 30 days from the day of receipt.

Return Shipping Arrangement

You have the option to call the post office to schedule a collection or drop off the items at your nearest post office. Whether we reimburse the freight depends on the reason for your return.

• ✅ Return due to our fault: We will cover the freight costs.
• ❌ Return due to your responsibility: We will not reimburse the freight. The specific shipping fee is determined by the express company you choose.

Reasons for consumer-initiated returns include:

• The product fails to meet your expectations.
• The size is either too small or too large.
• The color is not as expected.
• You’ve had a change of mind or no longer need the product.
• You ordered the wrong item or quantity.
• You didn’t read the product description thoroughly.

Incorrect or Damaged Items

If you receive incorrect or damaged items, please take clear photos and contact our customer service immediately. Based on the specific situation, we will either re-ship the correct items or provide a refund.

Return Address

Before sending back the products, please first contact our customer service to obtain the return address. Do not send returns to the sender’s address on your package, as this is not the return address and will affect the processing of your return.

Return Requirements

• Items without Quality Issues: Items must be unused, undamaged, with the original tags still attached, and in their original packaging material.
• Approval from Customer Service: Prior to shipping the items back, customers must obtain approval from the Fashyniq customer service team.
• Quality Issues or Incorrect Delivery: Customers should take photos of the issue and contact customer service for the return address.

Circumstances for Return or Refund

• Items that are not in their original condition, are damaged, or have missing parts due to our error.
• Items that differ from the description.
• Items that are returned to the sender without being delivered.
• Items that are not delivered within the agreed-upon time.

---

Return Process

To ensure a smooth return process and minimize delays, please follow these steps carefully:

1. Contact Customer Service: Provide the following information — your order number, SKU number or product name, and your reason for return.
2. Response from Customer Service: Our team will respond to your request within 24 hours on business days.
3. Return the Items: Send items to the return address we provide and share proof of return in the form of the tracking number and a valid return receipt.
4. Refund or Exchange: Once we have received the returned item(s), we will email you and arrange for a refund or exchange as per your request immediately.

⚠️ Important Notice

---

Refund Policy

• 🖨️ Production or Transportation Errors: Any misprinted, damaged, or defective items caused by our production or transportation are covered at our expense. You will receive a full refund, and we will reimburse the return shipping cost.
• ❌ Order Cancellation: Your order will be fully refunded if it is cancelled within 24 hours of purchase or before shipping. We will not accept cancellation requests if the orders have already been shipped.
• 📦 Lost Parcels: If parcels are lost in transit, we will cover your loss by issuing a full refund.
• 📍 Incorrect Address: If you provide an address the courier cannot recognize, the shipment will be returned to our facility. You will be liable for reshipment costs once we confirm an updated address. If you provide a wrong address and do not contact us to change it, you will be responsible for all resulting losses.
• 👗 Used or Stained Items: Items returned with obvious signs of use, such as makeup, animal hair, dander, deodorant, perfume, or similar product stains, may be subject to denial and will not receive a refund.
• ⏱️ Refund Processing Time: Please note that refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.

---

How to Obtain the Return Label

• 🔧 For Defective Products (incorrect or damaged by carrier — our responsibility): The customer needs to download/print the return label provided by us.
• 🛍️ For Customer Remorse (wrong product purchased, doesn’t fit, or no longer wanted): It is the customer’s responsibility to obtain the return label.

---

Contact Us

If you have any queries, please don’t hesitate to contact us.