Shipping Policy

We hold every single customer in high regard. Our foremost priority is ensuring that the women’s fashion items you’ve ordered are delivered to you as swiftly as possible. The following details the journey of your order, from payment to delivery.

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Payment Confirmation

Once your order has been authorized and verified, we’ll promptly send you a confirmation email. This serves as your initial notification that we’ve received and are processing your request for women’s fashion items.

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Processing

The processing of your order typically takes 1 – 2 business days across all countries. Kindly note that holidays and weekends are excluded from this timeframe. During this period, our team is carefully preparing your selected women’s clothing pieces for shipment, ensuring they meet our high-quality standards.

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Shipping

Shipping your women’s fashion order generally takes approximately 7 to 14 business days to reach its destination, regardless of the country. When your order is on its way, we’ll send you an email notification that includes a tracking number, allowing you to monitor the progress of your shipment in real-time.

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Delivery

The total time it takes for you to receive your order is the sum of the order processing time and the shipping time. For example, if you order a coat, it will require 1 – 2 business days for processing and then an additional 7 – 14 business days for shipping. Therefore, you can generally expect to receive your women’s fashion item within 8 – 16 business days in all countries.

Our system automatically selects the most suitable distribution logistics based on factors such as the sales platform, product size, and weight. If the street address of your order contains “PO Box”, the system will review and make a judgment based on the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to a PO Box address, the system will flag the order as abnormal. In such cases, our customer service staff will promptly notify you to either modify the address or cancel the order.

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Track Your Order

You have the ability to track the status of your order independently. After your order leaves our warehouse, we’ll send you an email informing you that your package has been shipped, along with the order’s tracking number. You should be able to see updates within 72 hours of receiving this email.

If you wish to track your order, simply click on “Track Order” for detailed information. In the event that there are no updates, you can send us an email and we’ll check the details for you.

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Causes of Delay

Tracking updates may experience delays under the following force majeure circumstances:

• ⛈️ Adverse Weather Conditions: Heavy rain, tornadoes, floods, earthquakes, etc.
• 🏙️ Local Disruptions: Strikes, statutory holidays, major international conferences, etc.
• 📦 Peak Season Challenges: Shortages of flights and personnel during peak seasons, as well as other local factors.

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Contact Us

If you have any queries or concerns regarding our shipping policy, please don’t hesitate to get in touch with us.